Case Study: Transforming Redmine for Nukissiorfiit

Nukissiorfiit is Greenland’s leading energy company, responsible for providing electricity, water, and heating across the vast, remote regions of the Arctic. Operating in one of the harshest environments on Earth, where infrastructure challenges are extreme, efficiency and reliability are not just important—they are essential. Their teams rely on Redmine to manage projects, track issues, and ensure uninterrupted service to communities where power failures could mean life-threatening conditions.

In such an unforgiving climate, Redmine has to be flawless—every issue, every task, and every support ticket must be processed efficiently. Over the past two years, we have been continuously improving their Redmine system, optimizing it for automation & usability. Nukissiorfiit also embraced our RedmineX Gantt chart and RedmineX UX Plugin, making their workflow smoother than ever before.

1. Helpdesk Automation & Custom Fields

Challenges & Solutions:

With operations spanning across Greenland’s remote locations, Helpdesk efficiency was critical. Every issue reported by field teams needed to be processed quickly and accurately.

• Dynamic Canned Responses: We enhanced the Helpdesk system to automatically personalize responses using custom fields, ensuring clear and relevant communication.

• Automated Email Processing: Incoming emails are now analyzed and updated automatically, reducing manual intervention.

• Notification Filtering: A new rule was introduced to stop unnecessary Helpdesk notifications, cutting down on email overload.

• Automated Closure Replies: The system now sends predefined responses when closing Helpdesk issues, keeping users informed.

Results:

✅ Faster response times for field teams
✅ Reduced manual effort for support staff
✅ Improved communication and issue resolution

2. Improved Reporting & Data Visualization

Challenges & Solutions:

Nukissiorfiit’s teams needed clearer insights into ongoing projects and issue resolution rates.

• We enhanced the Statistics plugin by adding interactive charts, providing visual insights into issue trends.

• Fixed a data accuracy bug that incorrectly displayed statistics for users outside the selected projects.

Results:

✅ More accurate and actionable reporting
✅ Better workload management for teams

3. Secure & Seamless Authentication with Azure

Challenges & Solutions:

For a company managing critical infrastructure, security was a top priority. Nukissiorfiit needed a robust authentication system to control access to Redmine.

• We integrated Redmine Omniauth Azure, enabling employees to log in using their Microsoft accounts.

• Set up role-based access control, ensuring permissions were dynamically assigned based on Azure group memberships.

Results:

✅ Stronger security for project data
✅ Simplified login process for employees

4. UI/UX Enhancements & Custom Layouts

Challenges & Solutions:

Teams needed a clear, intuitive interface to track and manage work efficiently. After years of operating in the Default theme, we introduced the UX Plugin and RedmineX theme to give the user experience a complete overhaul and the Gantt chart for better planning.

• RedmineX UX Plugin modernized their Redmine environment, introducing faster navigation, inline issue editing, and a more intuitive interface.

• RedmineX Gantt transformed their scheduling process, allowing teams to visually plan and adjust workloads in real time.

• Designed a custom project overview layout, displaying the most relevant project details at a glance.

• Introduced dependent custom fields, making data entry smarter and more context-aware.

Results:

✅ More intuitive navigation and user experience
✅ More efficient project planning with Gantt
✅ Smoother workflow & better issue management with UX Plugin

Conclusion

Where temperatures drop to extremes and logistics are a challenge, Nukissiorfiit cannot afford inefficiencies. Redmine has become a critical part of their operations, helping them manage complex projects and keep Greenland’s energy infrastructure running.

By improving Helpdesk automation, reporting, authentication, and UI/UX, we have ensured that Redmine is a flawless, high-performance tool—one that Nukissiorfiit’s teams can depend on, no matter how harsh the conditions.

Want to make your Redmine as efficient as Nukissiorfiit’s? 🚀