We count all active users. If you have locked users or clients accessing your Redmine, we don't count them. However, it is recommended to consult this with our sales team.

No, it is a license limit. However, you will be violating the license so we strongly recommend to get in touch with us to resolve the situation.

Yes, we host any 3rd party plugin for a small hosting fee plus the license price.

Yes, as long as it doesn't interfere with the RedmineX setup which we will assess.

Yes, for €299 / year, we offer a development environment.

When using a Public Cloud, your Redmine shares server performance & resources with other Redmine instances. All prices on this page relate to a Public Cloud. When using a Private Cloud, the server is all yours, you have full access and it can be physically placed anywhere in the world. Contact us for more info about the Private Cloud.

We offer multi-layered security to protect your data. Our servers are housed in a state-of-the-art data center with 24/7 surveillance, access control, redundant power systems, and fire protection. Application and virtualization servers are secured with SSH key authorization, VPN access, firewalls, and continuous monitoring for abnormal behavior. All data is encrypted with HTTPS, and outdated protocols are disabled. Backups occur daily to a geographically distinct location, with robust redundancy and failover systems ensuring high availability. Contact us for more details about our comprehensive security framework.